Shipping Policy
**Balance Kimonos offers FREE SHIPPING within Canada on all orders over $100. International shipping fees vary based on the weight and destination of your order.**
The table below shows all the shipping services we offer, along with their estimated rates and delivery times. Please note that business days do not include weekends and holidays.
**SHIPPING RATES AND DELIVERY TIMES**
| SHIPPING METHOD | DELIVERY TIME | COST |
|-----------------|----------------|------|
| Canada - Flat Rate or Free Shipping | 2-5 business days | Free or $14.99 |
| Canada - 2-Day Shipping | 1-3 business days* | $25 and up |
**REFUSED/UNDELIVERABLE PACKAGES**
Refused and undeliverable packages are returned to BalanceKimonos.com. If you would like us to reship your package, new shipping charges will apply. If we do not hear from you, we will treat the order as canceled and refund your money, minus the initial shipping fees.
**FREE EXCHANGES ON ORDERS OVER $100 (Canada Orders Only)**
If you are not satisfied with your order, you can return it with a FREE return label for store credit within 30 days of receipt. However, if the item has been washed or worn, it will void our return policy and is no longer eligible for a return/exchange. If you choose a refund to your credit card, $8.95 will be deducted to cover part of the return shipping costs.
**RETURNS & EXCHANGES**
We accept returns of items in resalable condition within 30 days of the shipment date. You may choose to exchange the item, receive a refund, or store credit. Outbound shipping charges will not be refunded.
**Notes:**
Returned items that are wrinkled, poorly folded, missing tags, or packaging will be subject to minimum restocking fees. The item will not be accepted as a return if it is in poor condition, dirty, washed, or worn. Restocking fees will not be charged for items returned in good condition. If you return your item without obtaining an RMA, your return may be delayed. Store credits and refunds will not be issued until the item has been received and deemed resalable.
The table below shows all the shipping services we offer, along with their estimated rates and delivery times. Please note that business days do not include weekends and holidays.
**SHIPPING RATES AND DELIVERY TIMES**
| SHIPPING METHOD | DELIVERY TIME | COST |
|-----------------|----------------|------|
| Canada - Flat Rate or Free Shipping | 2-5 business days | Free or $14.99 |
| Canada - 2-Day Shipping | 1-3 business days* | $25 and up |
**REFUSED/UNDELIVERABLE PACKAGES**
Refused and undeliverable packages are returned to BalanceKimonos.com. If you would like us to reship your package, new shipping charges will apply. If we do not hear from you, we will treat the order as canceled and refund your money, minus the initial shipping fees.
**FREE EXCHANGES ON ORDERS OVER $100 (Canada Orders Only)**
If you are not satisfied with your order, you can return it with a FREE return label for store credit within 30 days of receipt. However, if the item has been washed or worn, it will void our return policy and is no longer eligible for a return/exchange. If you choose a refund to your credit card, $8.95 will be deducted to cover part of the return shipping costs.
**RETURNS & EXCHANGES**
We accept returns of items in resalable condition within 30 days of the shipment date. You may choose to exchange the item, receive a refund, or store credit. Outbound shipping charges will not be refunded.
**Notes:**
Returned items that are wrinkled, poorly folded, missing tags, or packaging will be subject to minimum restocking fees. The item will not be accepted as a return if it is in poor condition, dirty, washed, or worn. Restocking fees will not be charged for items returned in good condition. If you return your item without obtaining an RMA, your return may be delayed. Store credits and refunds will not be issued until the item has been received and deemed resalable.